Question 1

Do you offer cash on delivery?

Accepted Answer

Yes, we offer Cash on Delivery (COD) across Bangladesh. You can also pay online via bKash, Nagad, or credit/debit card.

Question 2

How long does delivery take?

Accepted Answer

Same-day delivery is available in Dhaka city. Outside Dhaka, delivery typically takes 1-3 business days depending on your location.

Question 3

Are your products genuine?

Accepted Answer

Absolutely. We source all products directly from authorized distributors and manufacturers. Every product comes with official warranty.

Question 4

What is your return policy?

Accepted Answer

You can return unused items within 7 days of delivery. Defective products can be returned within the warranty period for replacement or refund.

Question 5

Do you provide warranty?

Accepted Answer

Yes, all products come with manufacturer warranty. Warranty periods vary by brand and are listed on each product page.

Question 6

Can I visit your physical store?

Accepted Answer

Yes! We have stores at Multiplan Center (New Elephant Road) and Uttara Sector 7. Both are open 6 days a week.

Question 7

How do I track my order?

Accepted Answer

After your order ships, you will receive a tracking number via SMS and email. You can also track your order from your account dashboard.

Question 8

Do you offer keyboard customization services?

Accepted Answer

Yes, we offer switch lubing, stabilizer tuning, and custom builds. Contact us for details on our keyboard customization service.

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